Quality Assurance

We create a system to monitor your restaurant’s performance.

The Gilkey Restaurant Consulting Group offers the food and beverage industry exceptional restaurant quality assurance. We are an industry leader in providing a level of customer service and quality assurance services that gets results for our clients across a wide spectrum of venues, from high end restaurants to sports bars to hotel banquet services and everything in between.

Our firm has successfully created, designed, opened and operated over a hundred restaurant concepts across the nation. Decades of industry experience paired with a unique depth of knowledge, collaborative management style, and innovative training methods yield improved performance for our clients. We offer your business proven restaurant industry solutions customized for your needs.

Whether you are running a single location restaurant or operate a chain of concepts in multiple locations, quality and consistency is always a top priority. You want to offer your clientele consistently excellent food and beverages in an entertaining and energetic atmosphere to make them want to visit again. In order to accomplish that goal, you will need to have industry best practices in place, as well as a method for monitoring those practices.

With our restaurant quality assurance services, we can work with you to develop a system to monitor performance in key areas such as:

• Financial administration
• Food quality management systems
• Guest service management systems
• Team training and development
• Facility maintenance and cleanliness
• Management training and development

As a business owner, you have multiple areas of responsibility, which means that you can’t be everywhere at once. You need a dependable system to assess whether your business is delivering the level of service you demand at all times. You need the kind of quality assurance monitoring system that ensures an excellent guest experience and allows your operation to be less dependent on your involvement in daily operations.

If you’re considering hiring a quality assurance expert to improve your restaurant’s operations and improve your bottom line, The Gilkey Restaurant Consultant Group is the right team for the job. Our experienced staff can help you discover where improvements can be made in the restaurant to ensure quality in every aspect of your food and beverage business. We will help you identify quality control issues and improve operations and customer satisfaction. Contact us today and learn how our restaurant consultants can make the most of your efforts.

Restaurant Quality Assurance Consultant FAQs

What do restaurant quality assurance consultants do for restaurants?

All great restaurant concepts use standardized operating procedures, or SOPs, to create consistent, high-quality performance. At Gilkey Restaurant Consulting Group, we help clients build SOPs that support consistent food quality, hospitality, service technique, cleanliness, and food safety standards across their brand. Our process starts by understanding your operating model, then identifying missing systems or areas that need improvement. This may include management training, food quality management, service and hospitality standards, team member training, facility maintenance, management routines, and financial administration. By implementing these systems, your team gains dependable standardized operating procedures they can use to deliver consistent products and services every day. Many operators also pair quality assurance work with our restaurant operations consulting services.

What should a restaurant quality assurance program include?

An effective restaurant quality assurance program should include written standards, routine operational audits, food and beverage specifications, standardized recipes, service and hospitality standards, training programs, daily operational checklists,  cleaning checklists , and a clear process for measuring and modifying performance before they become a problem.. Quality assurance can also enhance financial performance. Proper use of a concept’s SOPs can ensure proper portion control,  ordering and purchasing procedures,  eliminate waste, and control labor that improves bottom line performance. Gilkey Restaurant Consulting Group routinely helps owners develop these types of SOPs and cost controls that uniquely fit their concept, support their team, and help owners achieve their goals. For an understanding how the Gilkey Restaurant Consulting team can help you develop your SOPS see our list of services provided during our restaurant financial assessments.

How do restaurant quality assurance consultants help multi-unit restaurants stay consistent?

Multi-unit restaurants need standardized systems and controls that allows  every location to provide consistency across the brand and align with the same brand promise. Restaurant quality assurance consultants review standards across food production, steps of service and hospitality , team member training, cleanliness, manager accountability, and guest feedback so performance does not drift from one unit to the next. Gilkey Restaurant Consulting Group’s approach is built for operators who want to grow without sacrificing quality or culture while maintaining consistency. For related guidance, see our article on standardizing multi-unit restaurant operations.

How is restaurant quality assurance different from quality control?

Effective quality control systems catch problems  before they happen, such as a incorrect food  leaving the kitchen, a storage temperature being out of range, or a steps of service  being missed. Proper restaurant quality assurance by intention is  proactive. It creates the brand standards, develops proper training, documents standrds of performance, and implements monitoring systems that eliminates mistakes before they happen..

When should a restaurant hire a quality assurance consultant?

Restaurant owners should consider using  a restaurant quality assurance consultant when recurring problems become persistent problems.. Common signs include poor profitability, inconsistent guest reviews, inconsistent food quality, managers overwhelmed, rising costs , poor cleanliness standards, or the owner needing to be constantly present for the restaurant to perform well. A consultant provides an objective view of what is really happening and creates a practical action plan to solve problems, stabilize execution, improve consistency, and provide an excellent guest experience.