Darren Nolan, Vice President - “When we first met with The Gilkey Restaurant
Consulting Group we wanted to improve our food and beverage guest satisfaction
scores as well as redefine the concept of our largest full-service restaurant. In both
situations The Gilkey Restaurant Consulting Group delivered. They guided us through
the development of a brand strategy and worked carefully with our designer and food
and beverage management team resulting in a stunning restaurant that consistently
delivers outstanding food quality. We frequently hear from our guests, “That is the
best seafood I’ve ever had.” And our satisfaction scores are up 8 percentage points. I
would highly recommend The Gilkey Restaurant Consulting Group.”
Project Scope - Created and developed this new 10,000 sq ft restaurant concept for Princess Cruise’s largest resort in Denali National Park. Services included test marketing restaurant concepts with target audience, full restaurant and food service design, food and beverage menu and recipe development, development and implementation of all FOH and BOH operating systems, management team training, supervision and coordination of pre- opening team member training, concept launch, on-going consultation in the operations of the concept.
PRINCESS CRUISES & TOURS
